Shipping policy
SHIPPING POLICY
Thank you for shopping with Stridovia. We currently ship to addresses within the United States only.
Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding US holidays). You will receive a confirmation email when your order is placed and a second email with tracking once it ships.
Shipping cost and delivery time
- Standard Shipping – FREE on all US orders
- Estimated delivery: 8–12 business days after your order ships
Our products ship from our partner fulfillment warehouses overseas, which is why delivery takes a little longer than domestic shipping. Tracking is provided for every order.
Tracking
Tracking information may take 2–5 days to update after your order ships. If your tracking has not updated after 7 days, contact us and we will look into it.
Delays
Delivery estimates are not guaranteed. Customs processing, weather, carrier delays, or high-volume periods may extend delivery times. If your order has not arrived within 25 business days of shipping, contact us for a replacement or refund.
Address accuracy
Please double-check your shipping address at checkout. We cannot be responsible for orders shipped to an incorrect address provided by the customer. If you need to change your address, contact us within 12 hours of placing your order.
Lost or damaged packages
If your package arrives damaged, or is marked as delivered but you have not received it, contact us within 7 days of the delivery date with your order number and photos (if applicable) and we will make it right.
Contact
Questions about shipping? Email us at support@stridovia.com.