Refund policy

REFUND POLICY

We want you to be happy with your purchase. If something isn't right, here is how we can help.

30-day return window

You may request a return or refund within 30 days of the delivery date. To be eligible, the item must be unused, in its original condition, and in its original packaging.

How to start a return

Email support@stridovia.com with your order number and the reason for the return. We will reply within 1–2 business days with instructions. Please do not send items back without contacting us first — returns sent without approval may not be refunded.

 

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. In those cases, we will cover the cost or send a replacement at no charge — a photo of the issue is all we need.

Refunds

Once we receive and inspect your return, we will notify you and issue a refund to your original payment method within 5–10 business days. Original shipping costs (if any) are non-refundable. Depending on your bank or card issuer, it may take additional time for the refund to appear.

Exchanges

If you need a different color or size, contact us and we will arrange an exchange, subject to availability.

Damaged, defective, or wrong items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos and we will send a replacement or issue a full refund — no need to return the item.

Order cancellations

Orders can be cancelled for a full refund if you contact us within 12 hours of placing the order. After that, the order may already be in processing and cannot be cancelled, but you can still return it under this policy once it arrives.

Contactsupport@stridovia.com